Service standards

We undertake to provide our clientele with quality service

Professional, courteous service

We serve our clients courteously and professionally.

Customized service

Upon request or on the initiative of an advisor, we arrange an interview with our clients in order to understand their needs clearly and to define their projects.

Responsive service

We return our clients' calls or e-mails within two working days.

Our objective is to minimize response time with respect to the client's request for information or advice. If the application requires in-depth research, we inform the client of the processing time needed.

We serve our clients in the official language of their choice.

Confidential service

We process all client files in strict confidentiality.

If you feel we have not lived up to our commitment to provide you with quality service, please select your administrative region and contact the business office serving you.

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