Office for Client Satisfaction

Your satisfaction comes first!

Making sure our clients are satisfied is a top priority for us. You want to let us know what you think about the Agency’s programs or the quality of the services? Contact our Office for Client Satisfaction, which is responsible for taking your comments and ensuring satisfactory follow-up.

How to submit your comments?

We encourage you to send your comments to an advisor at the business office serving your region. However, you also have the option to contact the Office for Client Satisfaction directly by e-mail, telephone or regular mail. You may also fill out our online Satisfaction survey.

To ensure the most effective and timely handling of the matter, it is essential that you provide us with the following information:

What is our commitment?

Attentive to citizens and their concerns, the Office for Client Satisfaction seeks to provide quality and professional services. All comments received will be analyzed with a view to ensuring ongoing improvement. The processing mechanisms in place include:

Contact Details

Office for Client Satisfaction
1255 Peel St., Suite 900
Montréal, Quebec H3B 2T9
Tel.: 1-855-215-1215
E-mail: dec.satisfaction.ced@canada.ca

Tools and resources

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